All our handpicked products are selected by our expert buyers from manufacturers who we trust to produce products to the highest quality standards, and we are confident that you will enjoy many years of excellent service from your product. However, occasionally even the best-engineered products can sometimes go wrong. That's why all products available on our site carry a manufacturers guarantee against defects in materials and workmanship from the date of purchase*
For that extra piece of mind, many of our products carry extended warranties, some up to 5 years but many offer 2 years as standard.
*Some manufacturers require the product to be registered by the customer in order that the extended guarantee is valid from the date of purchase.
If your product fails within its guarantee period, we will work with you and the manufacturer to arrange for a manufacturers service engineer to visit you at home and assess the fault. It is then at the manufacturers descretion to confirm the fault is covered by the guarantee, and to offer the agreed service and/or replacement of the product under the guarantee.
Should the product not be covered, or no longer has a valid guarantee, then we will advise you on the best options regarding repair of the existing product, or replacement.